Shipping & Returns

Shipping

1. A delivery period shall begin on the date following the date on which receipt or settlement of payment is confirmed and end on the date of completion of delivery.
2. Days during which delivery is impracticable due to a force majeure event or otherwise shall not be counted as part of a delivery period.
3. As a general rule, any dispute arising among the Seller, the Buyer, a delivery service provider, a financial institution, etc. in relation to the delivery, shall be resolved by the relevant parties, and the Company shall in no way take any responsibility.
4. If a status update concerning delivery is delayed due to the Buyer’s failure to confirm his/her/its receipt after the Seller has properly confirmed shipping on its part, the company may automatically confirm and complete the delivery within (3)weeks from the date of seller's confirmation of shipping. if the Buyer has not actually received the product, then the Buyer may report non-receipt.  

Cancellation

1. A Member may cancel an order of purchase at any time prior to the shipping of the purchased items, and if cancellation is requested during the delivery, it will be handled pursuant to the procedures for return of purchased goods.
2. If an application for cancellation is received after a Member’s completion of payment and while shipping is arranged or pending shipping, the cancellation of the order will be immediately processed, absent special circumstances.
3. In the case of cancellation of an order when the order is ready for shipping, if the purchased items have already been shipped at the time the cancellation application is received, as a general rule, the Buyer shall bear the fees for both delivery and return of the shipped items, and such procedures shall follow the procedures for return of purchased goods rather than the procedure for cancellation of purchased goods.
4. As for any refund following duly processed cancellation, payment by credit card will be canceled immediately upon the completion of cancellation procedures, and payment in cash will be refunded to the relevant Member’s account within seven(7) business days.

Return

1. A Member may demand a return (“Return”) of the Seller’s items from the time such items are shipped by the Seller until seven (7) days after receipt of the delivery pursuant to applicable laws and regulations.
2. The e-Commerce Act will prevail over the Terms and Conditions of sales suggested by the Seller, as for general Terms and Conditions on the Return.
3. As a general rule, costs and expenses incurred for the Return (“Return Costs”) shall be borne by a person to whom the reason for the Return is attributable.
4. When applying for the Return, if the Buyer does not set out the return invoice number or accurately notify (orally or in writing) the Seller of the reason(s) for the Return, the Return and refund process may be delayed.
5. As for the refund following the Return, after the returned item is received by the Seller and after the reasons for the Return and who to bear the costs and expenses for the delivery and Return Costs are confirmed, payment in cash will be refunded to the relevant Member’s account within seven (7) business days, and the payment by credit card will be cancelled immediately.
6. In case the Buyer has to bear the Return Costs, if the additional payment of the Return Costs is not made, the refund may be delayed.

Exchange

/ Refund

1. A Member may demand an exchange of the Seller’s items from the time such items are shipped by the Seller until seven (7) days after receipt of the delivery pursuant to applicable laws and regulations.
2. Even if an exchange is requested, an exchange may not be possible if the Seller has no stock for the exchange, and in such case, the request will be processed as a Return.
3. Costs and expenses incurred for the exchange shall be borne by a person to whom the reason for the exchange is attributable.

4. In the case of a return or exchange due to a defect in the purchased items, the Company will have payment in cash refunded to the relevant Member’s account within seven (7) business days, and in the case of return or exchange due to simple change of mind, the Company will have the payment by credit card cancelled immediately.
5. As a general rule, refund of payment by credit card can be made only by way of cancellation of such payment.

Exceptions to Return, Exchange or Refund

In the any of the following cases, the Buyer shall not demand a Return, exchange or refund:
1) if the item is lost, destroyed or damaged due to a cause attributable to the Buyer;
2) if the value of the item has notably decreased due to use or partial consumption by the Buyer;
3) if the value of the item has notably decreased due to the passage of time so as to make its resale difficult;
4) if the packaging of a duplicable media product (e.g., software, CDs, DVDs, etc.) is damaged; or
5) if the item is specially ordered and the Buyer consented in writing (electronic consent included) that, as such, returning the item will likely cause irreparable damage to the Seller.

International

Shipping Services

1. The Company will provide services to provide assistance in the process of international delivery of products (for which a sale and purchase contract is entered into) through international delivery networks that are in the business partnership with the Company. The stages of international delivery will consist of the following:
1) Domestic Delivery: up until the items purchased by a Buyer are warehoused in a distribution center of a third party that is in the business partnership with the Company; and
2) International Delivery: from the warehousing, to the delivery to the recipient through international delivery networks.
2. In the case of international delivery, a sale and purchase contract may be cancelled at any time before the delivery of the purchased items, and a Return due to change of mind of a Buyer will be allowed only up to the stage of domestic delivery. As a general rule, no Return will be allowed once the stage of international delivery commences; provided that, as an exception, if the Company approves an exchange or a Return for a justifiable reason (e.g., an inherent defect in the purchased item, etc.), the purchased item has completed may be returned even if its which international delivery is completed.
3. A Buyer who intends to obtain the Company’s approval for an exchange or a Return, shall submit objective evidencing materials to the Company to prove the reasons therefor, e.g., an inherent defect in the purchased item, and if such inherent defect is proved, the Seller shall bear all necessary costs and expenses incurred for an exchange or a Return, including without limitation delivery costs, etc.
4. If an exchange or a Return is approved by the Company, the Buyer shall contact the International Delivery Customer Center, return the purchased item through a post office located in the relevant area, and provide evidencing documents (i.e., evidence of delivery costs, etc.) to the Company.
5. If the estimated international delivery costs paid at the time of purchase are greater than actually incurred costs, the Company shall refund the difference to Smile Cash account in the form of a cash balance.
6. If the estimated international delivery costs paid at the time of purchase are less than actually incurred costs, delivery will be possible only if the Buyer makes the additional payment

7. The recipient shall bear all other costs and expenses that may incur and vary depending on the country of shipping/delivery (such as customs, taxes, etc.) in relation to the use of international delivery services.

8. In the case of return of the purchased item to the Company for the following reason, the Company will notify it to the Buyer by email or otherwise, and, if the purchased item is not picked up by the Buyer within one (1) month, the purchase item will belong to the Company or be discarded:
1) If it is returned because the item cannot be delivered as the address or information on the recipient is inaccurate or unidentifiable, or due to any circumstance attributable to the recipient;
2) If it is returned in the course of customers clearance – e.g., because import of the item to the country of recipient is prohibited; or
3) If it is returned otherwise due to any reason not attributable to the Company.